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Effective Date: 1 September 2023
This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased from Sonny Box Breaks Sdn Bhd (“we,” “us,” or “our”). As a distributor for branded products, we want to ensure a transparent and efficient return process for our customers. Please review this policy carefully before making a purchase.
1.1. We understand that, occasionally, you may receive a product with a manufacturing defect. In such cases, we offer returns for defective products.
1.2. If you receive a product with a manufacturing defect, please contact us within 7 days of receiving the item. We will guide you through the return process and provide instructions on how to proceed.
2.1. Please note that most of the products we distribute come with manufacturer warranty coverage. For detailed warranty information specific to a product, refer to the warranty information provided on the product packaging or documentation included with the product.
2.2. If you encounter an issue covered by the manufacturer’s warranty, we recommend contacting us directly to initiate a warranty claim. We have a dedicated customer support team to assist you with warranty-related matters.
3.1. Please note that we do not accept returns or offer refunds for non-defective products. Our return and refund policy is exclusively for products with manufacturer defects as outlined in section 1.
4.1. If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact our customer support team at here.
5.1. We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to this policy will be posted on our Website.